Privacy Policy

Company Name: Sarjen Systems Pvt Ltd
Platform: TickTech
Contact: info@ticktech.events
Website: https://ticktech.events/

1. Introduction

This Privacy Policy explains how Sarjen Systems Pvt Ltd (“we”, “our”, or “us”) collects, uses, shares, and protects your information when you use the TickTech platform, including our website, mobile applications (Android and iOS), and related services across India. By using our platform, you agree to the terms outlined in this Privacy Policy.

2. Definitions

• “User”, “You”, “Your” – Anyone accessing or using TickTech.
• “Personal Data” – Information that can identify you (e.g., name, email).
• “Usage Data” – Technical data like IP address or device type.
• “Service” – The TickTech platform and related features.
• “Co-organizers” – Distributors authorized by organizers to manage tickets.

3. Information We Collect

a. Personal Data

• Name
• Email address
• Phone number

b. Usage Data

• IP address
• Browser and device information
• Pages visited

c. Sensitive Data

• Payment information (via Razorpay)
• Camera access (for QR ticket scanning)

d. Event-Specific Data

• RSVP and event attendance logs
• QR codes for ticket validation

4. How We Use Your Information

• Validate event tickets
• Manage user accounts and event attendance
• Securely process payments
• Prevent fraud or misuse of the platform
• Fulfill legal or compliance obligations
• Enhance your experience on the platform

5. Sharing Your Information

We may share your data with:

• Event organizers and co-organizers
• Third-party service providers: Razorpay, Firebase, Pinnacle Teleservices
• Legal/regulatory authorities as required
• WhatsApp or similar for transactional messages

We do not sell your personal data.

6. User Rights

• Opt out of promotional communications
• Access or update your personal data
• Request clarification about data usage

Note: Account deletion and data export are not currently supported.

7. Children’s Privacy

Our platform is intended for users aged 13 and above. We do not knowingly collect data from minors. If discovered, such data will be deleted.

8. Data Hosting and Transfers

• Hosted in India
• May transfer data internationally (e.g., WhatsApp), in compliance with applicable laws

9. Data Retention

We retain data as long as needed for:

• Service delivery
• Legal/regulatory obligations
• Audit or fraud prevention

10. Security

• SSL encryption
• Role-based access controls
• Secure payment gateways

No platform is 100% secure. Use at your own discretion.

11. Changes to This Privacy Policy

We may update this policy. You will be notified of major changes. Continued use implies acceptance.

12. Contact Us

Email: info@ticktech.events
Website: https://ticktech.events/